In our previous article, we spoke about step by step guide to GST Refund Process, its documentation, GST Refund order and also scenarios when taxpayers can claim the refund.
If you have filed a refund application via Form RFD-01 or Form RFD-01A, these are the steps to track your GST Refund application status. However, if your GST Refund is stuck and is not getting processed or is rejected, there are a few steps you can take to raise a grievance for the same on the official grievance redressal portal for lodging complaints by taxpayers and other stakeholders. The website is designed in a manner in which the user can easily explain the issues and get quick solutions.
Following are the steps you can take:
Step 1: Go to the Grievance Redressal Web Portal. Link: https://selfservice.gstsystem.in
Step 2: Then click on “Enable the user to lodge his complaint and raise tickets himself.” As you click on this, you will be taken to a new page which will require you to state the issue.
Step 3: On this page, under ‘Type of issue/Concern’ – mention RFD01 A and select the correct concern/category.
Step 4: You can check the FAQs in the FAQs section for details. If you do not find any relevant answer then click on “No I Want To Lodge My Complaint”
Step 5: You need to provide the necessary details under the “Ticket details” section and add screenshots if relevant and other documents if required.
Step 6: Enter the ARN i.e. the Application Reference Number of the refund application and generate a ticket (your reference number) for timely resolution of your Form RFD 01A application.
Step 7: You can ‘submit’ your ticket after entering the valid captcha for authentication.
After this process, you will be guided further with details stated by the portal. There is also a provision to check your grievance by using your ‘ticket’ or the ‘reference number’, as it may take a few days to resolve your issue completely.
Considering this lockdown phase, an upward graph has been noticed for claiming the GST Refund by taxpayers of all levels thus GST refund process-related issues have also increased.
Also, fraudulent entities are spreading fake messages on GST refunds across social media asking for personal information citing new updates amidst COVID-19. Visit only gst.gov.in or irisgst.com for authentic GST updates and any GST related information.
If you have filed your GST Returns properly and there are no errors in reconciliation, your GST Refunds are most likely to be processed smoothly. IRIS GST helps all its readers with its premium product – IRIS Sapphire which is a cloud-based GST Return Filing Software and has advanced reconciliation module with strong reconciliation rules like match invoices across FY, beyond invoice number, fuzzy logic and user-defined tolerance that helps you completely match your purchase data with GSTR 2A and maximize your ITC.